Terms Of Service
Last Updated: December 29th, 2024
1. AGREEMENT TO TERMS
These Terms of Service ("Terms") constitute a legally binding agreement between Prime Business Systems, a service of Simplico Solutions LLC ("PBS," "we," "us," or "our"), located at 8 The Green Suite B, Dover, Delaware 19901 USA, and the client ("you," "your," or "client") using our services.
2. SERVICE DESCRIPTION
2.1 Core Services
PBS provides customized implementation and management of GoHighLevel platform services, including:
- System setup and configuration
- Marketing automation
- Customer relationship management
- Business process automation
- Technical support
- Ongoing optimization
2.2 Service Tiers
We offer six distinct service tiers:
a) Self-Serve ($97/month)
- Basic platform access
- Self-managed features
- Standard support
b) Essentials ($297/month)
- Enhanced features
- Basic management
- Priority support
c) Standard ($497/month)
- Advanced features
- Full management
- Premium support
d) Professional ($1997/month)
- Professional features
- Complete management
- Dedicated support
e) Enterprise ($2997/month)
- Enterprise features
- Comprehensive management
- Priority dedicated support
f) Premium ($3997/month)
- Ultimate feature access
- Elite management
- VIP support
2.3 Lifetime Deals
- One-time payment for perpetual access
- Access guaranteed while PBS remains operational
- No refunds if PBS discontinues operations
- Service continues through GoHighLevel directly if PBS ceases operations
- Non-transferable unless explicitly authorized by PBS
3. SUBSCRIPTION AND PAYMENT
3.1 Monthly Subscriptions
- Billed monthly in advance
- Auto-renewal unless cancelled
- 30-day written cancellation notice required
- Notice must be sent to [email protected]
3.2 Payment Terms
- All fees are non-refundable
- Failed payments may result in service suspension
- Price changes effective with 30-day notice
- Additional fees for excess usage
3.3 Trial Period
- 14-day trial available
- Full feature access during trial
- Converts to paid subscription unless cancelled
- No obligation to continue after trial
4. CANCELLATION AND TERMINATION
4.1 Cancellation Process
- 30-day written notice required
- Send to [email protected]
- Service continues through notice period
- Final billing occurs during notice period
4.2 Termination by PBS
We reserve the right to terminate service for:
- Policy violations
- Non-payment
- Abusive behavior
- Illegal activities
- System misuse
4.3 Effect of Termination
- Access continues through paid period
- Data export available during paid period
- No refunds for unused portions
- Lifetime deal holders retain access while PBS operates
5. DATA AND INTELLECTUAL PROPERTY
5.1 Data Ownership
- Clients retain ownership of their data
- PBS maintains access for service delivery
- GoHighLevel serves as primary data custodian
- Data remains accessible through GoHighLevel if PBS ceases operations
5.2 Intellectual Property
- PBS retains rights to service methods
- GoHighLevel retains platform rights
- Clients retain rights to their content
- No transfer of intellectual property implied
6. SERVICE LIMITATIONS AND WARRANTIES
6.1 Service Availability
- No guarantee of uninterrupted service
- Maintenance windows as needed
- No liability for downtime
- Best effort basis for resolution
6.2 Warranty Disclaimer
PBS provides services "as is" without warranties of:
- Merchantability
- Fitness for purpose
- Non-infringement
- Continuous availability
7. LIMITATION OF LIABILITY
7.1 General Limitations
PBS shall not be liable for:
- Service interruptions
- Data loss or corruption
- Third-party actions
- Consequential damages
- Lost profits or revenue
7.2 Liability Cap
- Maximum liability limited to fees paid in previous 12 months
- No liability for force majeure events
- No liability if PBS ceases operations
8. CLIENT OBLIGATIONS
8.1 Acceptable Use
Clients agree to:
- Provide accurate information
- Maintain security credentials
- Use services legally
- Respect intellectual property rights
- Follow platform guidelines
8.2 Prohibited Activities
Clients shall not:
- Reverse engineer services
- Exceed usage limits
- Resell services
- Violate laws or regulations
- Share access credentials
9. INDEMNIFICATION
Clients agree to indemnify PBS against claims arising from:
- Policy violations
- Illegal activities
- Content violations
- Data misuse
- Third-party claims
10. CONFIDENTIALITY
10.1 Confidential Information
Both parties agree to protect:
- Business information
- Technical data
- Client information
- Pricing details
- Service methods
10.2 Exceptions
Confidentiality excludes information that:
- Is public knowledge
- Was previously known
- Is independently developed
- Is legally required to be disclosed
11. MODIFICATIONS TO SERVICE
11.1 Service Changes
PBS may:
- Modify features
- Update pricing
- Adjust service levels
- Change providers
- Alter functionality
11.2 Notice of Changes
- 30-day notice for material changes
- Immediate for security updates
- Email notification for significant changes
- Website updates for minor changes
12. GOVERNING LAW AND DISPUTES
12.1 Governing Law
- Delaware law applies
- Exclusive jurisdiction in Delaware
- Binding arbitration for disputes
- Class action waiver
12.2 Dispute Resolution
- Written notice required
- 30-day resolution period
- Binding arbitration if unresolved
- Individual claims only
13. FORCE MAJEURE
Neither party is liable for failures due to:
- Natural disasters
- War or terrorism
- Government actions
- Infrastructure failures
- Events beyond reasonable control
14. SEVERABILITY
If any provision is invalid:
- Remaining terms continue
- Invalid terms shall be modified
- Intent of agreement preserved
- Fundamental terms remain binding
15. ENTIRE AGREEMENT
These Terms constitute:
- Complete understanding
- Prior agreements superseded
- No oral modifications
- Written changes only
16. CONTACT INFORMATION
For all notices and communications:
Prime Business Systems
8 The Green Suite B
Dover, Delaware 19901 USA
By using PBS services, you acknowledge reading, understanding, and agreeing to these Terms of Service.
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