Privacy Policy

Last Updated: December 29th, 2024

1. INTRODUCTION

This Privacy Policy describes how Prime Business Systems ("PBS"), a service of Simplico Solutions LLC ("we," "us," or "our"), located at 8 The Green Suite B, Dover, Delaware 19901 USA, collects, uses, stores, and protects information obtained from our clients ("you" or "your") in connection with our services globally.

2. SCOPE AND APPLICATION

This policy applies to all information collected through:

- Our website (primebusinesssystems.com)

- Service delivery platforms

- Client communications

- System configurations

- Payment processing

- Marketing activities

- Community engagement

- Trial periods

- Lifetime subscriptions

3. INFORMATION COLLECTION AND PROCESSING

3.1 Required Business Information

- Business contact details

- Account credentials

- Payment information

- System preferences

- Usage statistics

- Communication records

3.2 Service-Specific Data

- CRM configurations

- Marketing automation data

- Customer journey information

- Analytics and reporting data

- Integration settings

- Performance metrics

3.3 Industry-Specific Data

- Healthcare practice management data

- Legal case management information

- Financial service records

- Real estate transaction data

- Commercial service data

4. DATA STORAGE AND SECURITY

4.1 Platform Infrastructure

- Primary data storage is provided through GoHighLevel's secure infrastructure

- Secondary processing systems for service delivery

- Industry-standard encryption protocols

- Regular security audits and updates

4.2 Data Ownership and Access

- Clients retain full ownership of their business data

- PBS maintains access for service delivery purposes

- GoHighLevel serves as the primary data custodian

- Access rights continue throughout active subscription

4.3 Business Continuity

- In the event PBS discontinues operations:

* All client data remains secure within GoHighLevel's infrastructure

* Clients may continue service directly with GoHighLevel

* PBS will provide 30-day notice when possible

* No liability for service interruption

5. DATA USAGE AND SHARING

5.1 Primary Uses

- Service delivery and optimization

- Account management

- Technical support

- System improvements

- Compliance requirements

- Performance monitoring

5.2 Third-Party Sharing

- GoHighLevel (primary platform provider)

- Payment processors

- Essential service providers

- Legal requirements

- We DO NOT sell your data

6. INTERNATIONAL DATA TRANSFERS

6.1 Cross-Border Processing

- Data may be processed in:

* United States

* Canada

* United Kingdom

* Australia

* Other jurisdictions as required for service delivery

6.2 Compliance Framework

- GDPR compliance for EU data

- Australian Privacy Principles

- Canadian PIPEDA requirements

- UK Data Protection regulations

7. SUBSCRIPTION TYPES AND DATA HANDLING

7.1 Monthly Subscriptions

- Data maintained during active subscription

- 30-day retention after cancellation

- Export options available during subscription

7.2 Lifetime Subscriptions

- Perpetual access while PBS operates

- Data remains secure with GoHighLevel

- Transfer to direct GoHighLevel service if PBS discontinues

- No refunds for lifetime purchases

7.3 Trial Periods

- Full data protection during trial

- Same security standards as paid subscriptions

- Data removal after trial if not converted

8. CLIENT RIGHTS AND CHOICES

8.1 Access Rights

- View stored information

- Request corrections

- Export data (active subscriptions)

- Request deletion

8.2 Communication Preferences

- Opt-out options

- Service notifications

- Marketing communications

- Technical updates

9. DATA RETENTION AND DELETION

9.1 Active Subscriptions

- Full data retention

- Regular backups

- Continuous access

9.2 Cancelled Accounts

- 30-day retention period

- Complete deletion after retention period

- No recovery after deletion

10. SECURITY MEASURES

10.1 Technical Security

- Encryption in transit and at rest

- Access controls

- Regular security audits

- Incident response procedures

10.2 Organizational Security

- Staff training

- Access limitations

- Security protocols

- Regular reviews

11. LIMITATION OF LIABILITY

11.1 Service Availability

- PBS is not liable for:

* Service interruptions

* Data access issues

* Platform changes

* Force majeure events

11.2 Data Security

- While we implement industry-standard security:

* No guarantee of absolute security

* No liability for unauthorized access

* No responsibility for data loss beyond our control

12. CHANGES TO THIS POLICY

- Right to modify at any time

- Notice of significant changes

- Continued use implies acceptance

- Previous versions available upon request

13. CONTACT INFORMATION

For privacy-related matters:

Prime Business Systems

8 The Green Suite B

Dover, Delaware 19901 USA

[email protected]

14. GOVERNING LAW

This Privacy Policy is governed by Delaware law, without regard to conflicts of law principles. Any disputes shall be resolved through arbitration in Delaware.

15. SEVERABILITY

If any provision of this Privacy Policy is found invalid or unenforceable, remaining provisions remain in full effect.

By using our services, you acknowledge reading and agreeing to this Privacy Policy. For questions about our privacy practices, please contact us at [email protected].