Privacy Policy

Last Updated: July 23, 2025

1. INTRODUCTION AND AGREEMENT

This Privacy Policy describes how Prime Business Systems ("PBS"), a service of Simplico Solutions LLC ("we," "us," or "our"), located at 8 The Green Suite B, Dover, Delaware 19901 USA, collects, uses, stores, and protects information obtained from our clients and website visitors ("you" or "your") in connection with our services globally.

By accessing our website, using our services, making any payment, submitting any form, or engaging with our platforms, you automatically acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to our data collection and processing practices as described herein.

If you disagree with any part of this Privacy Policy, you may not use our services or access our platforms.

2. SCOPE AND APPLICATION

2.1 Digital Properties Coverage

This policy applies comprehensively to all information collected through:

Website and Digital Platforms:

Primary website (primebusinesssystems.com)

All subdomains and associated web properties

PBS automation platforms and client portals

Mobile applications and responsive interfaces

API integrations and third-party connections

Social media integrations and plugins

Email systems and communication platforms

Service Delivery Systems:

Client management systems and databases

Automation workflow platforms (PBSEngine™)

Integration configuration systems

Performance monitoring and analytics tools

Support ticketing and communication systems

Payment processing and billing platforms

2.2 Business Operations Coverage

Client Interactions:

All forms of client communications

Service delivery and implementation processes

Payment processing and financial transactions

Technical support and customer service interactions

Training sessions and consultation calls

Marketing activities and promotional communications

Platform Operations:

System configurations and customizations

User access logs and platform usage data

Security monitoring and audit trails

Performance metrics and optimization data

Error logs and diagnostic information

2.3 Service Categories

This policy covers all PBS service offerings including:

Core PBSEngine™ Subscription Plans:

Essentials ($97/month)

Standard ($297/month)

Deluxe ($497/month)

Premium PBSEngine™ Subscription Plans:

Essentials Plus ($1,000/month)

Standard Plus ($2,000/month)

Deluxe Plus ($3,000/month)

Enterprise ($4,000/month)

Premium ($5,000/month)

Premium Plus ($6,000/month)

LinkedIn Management Services:

LinkedIn Management Level 1 ($1,500 quarterly)

LinkedIn Management Level 2 ($3,000 quarterly)

LinkedIn Management Level 3 ($6,000 quarterly)

LinkedIn Strategy Sessions ($100 one-time)

LinkedIn Done With You Coaching ($1,500 one-time)

AI Automation Systems:

Custom automation development (starting at $5,000)

Yearly infrastructure maintenance

Usage-based AI processing

Additional Services:

PBS Collective Community membership ($50/month)

Business Systems Consulting (starting at $300/hour)

AI Advertising (starting at $1,250/month + 10% adspend)

Brand Development (starting at $3,000 one-time)

Search Engine Optimization (starting at $2,000/month)

Social Media Management (starting at $1,000/month)

Website Development (starting at $500 one-time)

Video Production (starting at $1,000)

Virtual Assistants ($4,000 setup + monthly fees)

Call Center ($4,000 setup + monthly fees)

Sales Management ($5,000 setup + commission)

Custom Data Tracking (starting at $1,000 one-time)

Pay Per Performance (negotiated reduced pricing + commission)

Business Connector Services (referral matching services)

3. COMPREHENSIVE INFORMATION COLLECTION

3.1 Personal and Business Information

Required Account Information:

Full business and personal contact details

Legal business entity information and structure

Primary and secondary contact personnel information

Account credentials and authentication data

Billing information and payment method details

Service preferences and configuration settings

User permissions and access level assignments

Communication preferences and contact methods

Professional Information:

Industry classification and business sector

Years in business and company history

Service offerings and specialization areas

Geographic service areas and market focus

Professional credentials and certifications

Business size and employee information

Revenue ranges and growth metrics

Competitive positioning and differentiation

3.2 Technical and Usage Data

Platform Usage Information:

Feature utilization and engagement patterns

Click-through rates and user interaction data

Platform navigation and usage flows

Error encounters and system performance data

Device information and browser specifications

IP addresses and geographic location data

Referral sources and traffic patterns

Integration and Configuration Data:

Third-party platform connections and authorizations

API usage and integration performance metrics

Custom workflow configurations and settings

Automation rule sets and trigger configurations

Data mapping and transformation specifications

Security settings and access controls

3.3 Service-Specific Data Collection

PBSEngine™ Platform:

All platform configuration and customization data

Marketing funnel structures and performance metrics

User account settings and permission assignments

Contact database information and segmentation criteria

Automation workflow design and performance data

Email marketing templates and campaign statistics

Calendar scheduling and appointment data

Website and form builder configurations

E-commerce store settings and product information

Community and course management data

Media asset storage and management information

AI Automation Systems:

Complete business process mappings and workflows

Sales cycle data and conversion metrics

Lead generation sources and qualification criteria

Customer interaction histories and communication logs

Performance analytics and optimization data

Custom AI model configurations and training data

Integration settings with existing business tools

Automation effectiveness and ROI measurements

LinkedIn Management Services:

LinkedIn profile information and optimization data

Connection growth metrics and engagement statistics

Content performance and audience interaction data

Messaging sequences and communication templates

Network analysis and target audience profiling

Campaign performance and conversion tracking

Profile content and professional history information

Post scheduling and content calendar information

Business Connector Services:

Business profile information and service descriptions

Client matching criteria and preference settings

Referral tracking and commission data

Partnership agreement terms and compensation structures

Directory placement and ranking information

Success metrics and referral conversion rates

PBS Collective Community:

Membership information and account details

Community participation and engagement metrics

Resource access and utilization statistics

Networking connection and interaction data

Event participation and contribution information

Forum posts and knowledge sharing content

3.4 Communication and Interaction Records

Support and Service Communications:

All support ticket interactions and resolutions

Phone call recordings and transcripts (with consent)

Email communications and message histories

Live chat sessions and real-time interactions

Video conference recordings and meeting notes

Training session participation and feedback data

Implementation consultation records and progress notes

WhatsApp support communication history

Marketing and Sales Interactions:

Website form submissions and inquiry details

Assessment consultation records and recommendations

Sales presentation materials and proposal documents

Follow-up communication sequences and responses

Event participation and webinar attendance data

Newsletter subscriptions and engagement metrics

4. DATA STORAGE, SECURITY, AND INFRASTRUCTURE

4.1 Enterprise-Grade Security Infrastructure

Primary Security Systems:

Multi-layered enterprise security architecture

Advanced encryption protocols for all data transmission

Secure cloud infrastructure with redundancy and failover

Continuous security monitoring and threat detection

Regular penetration testing and vulnerability assessments

Industry-standard security certifications and compliance

Automated backup systems with geographic distribution

Disaster recovery and business continuity planning

Access Control and Authentication:

Multi-factor authentication requirements for all access

Role-based access control with minimum privilege principles

Regular access reviews and permission audits

Session management and automatic timeout protocols

Administrative access logging and monitoring

Secure password policies and regular rotation requirements

4.2 Data Processing and Storage Standards

Encryption and Protection:

AES-256 encryption for data at rest

TLS 1.3 encryption for all data in transit

End-to-end encryption for sensitive communications

Encrypted database storage with access controls

Secure key management and rotation procedures

Regular encryption standard updates and improvements

Platform Infrastructure:

Enterprise-grade cloud hosting with 99.9% uptime guarantee

Geographically distributed data centers for redundancy

Automated scaling and load balancing systems

Regular system updates and security patch management

Comprehensive monitoring and alerting systems

Performance optimization and resource management

4.3 Data Ownership and Client Rights

Client Data Ownership:

Clients retain full ownership of all business data

Clear distinction between client data and PBS intellectual property

Data portability rights and export capabilities

Client control over data sharing and usage permissions

Transparent data processing and access logging

Regular data integrity verification and validation

PBS Access and Usage Rights:

Service delivery access limited to operational necessity

Support access restricted to issue resolution requirements

Maintenance access for system optimization and security

Analytics access for service improvement and platform enhancement

No unauthorized access or usage of client data

Strict internal access controls and employee training

5. DATA USAGE, PROCESSING, AND SHARING

5.1 Primary Data Usage Purposes

Service Delivery and Operations:

Core service delivery and platform functionality

Custom system development and implementation

Ongoing service optimization and performance improvement

Technical support and customer service provision

Billing processing and account management

Security monitoring and fraud prevention

Platform maintenance and system updates

Performance analytics and reporting

Business Operations and Improvement:

Service quality assessment and improvement initiatives

Platform development and feature enhancement

User experience optimization and interface improvements

Market research and service development

Compliance monitoring and regulatory reporting

Risk assessment and management procedures

5.2 Marketing Communications and Consent

Form Submission Consent: By submitting any form on our website (including but not limited to contact forms, AI automation assessments, consultation requests, service inquiries, Business Connector applications, newsletter subscriptions, and download requests), you provide explicit consent to receive marketing-related communications from Prime Business Systems.

Marketing Communication Types:

Email communications about our services and offerings

Follow-up messages regarding your form submission and interests

Educational content related to business automation and growth strategies

Promotional emails about new services, features, or special offers

Invitations to webinars, events, training sessions, or consultations

Industry insights and best practice communications

Company updates and service announcements

Consent Management:

You may withdraw marketing consent at any time through:

Clicking the unsubscribe link in any marketing email

Contacting us directly at [email protected]

Updating your communication preferences in your account settings

Requesting removal through any communication channel

Communication Limitations: Withdrawal of marketing consent does not affect:

Essential service-related communications for active clients

Legal, administrative, or compliance communications

Security notifications and platform updates

Billing and payment-related communications

Communications necessary for contracted service delivery

5.3 Third-Party Sharing and Integration

Essential Service Providers: We share data only with essential service providers under strict confidentiality agreements:

Platform and Infrastructure Providers:

Cloud hosting and infrastructure services (AWS, Google Cloud)

Database management and backup services

Security monitoring and protection services

Email delivery and communication platforms

Payment processing and billing services

Customer support and ticketing systems

Integration Partners:

GoHighLevel (CRM and automation platform)

LinkedIn (for management services with client authorization)

Third-party business tools as configured by clients

Analytics and performance monitoring services

API integration partners for service delivery

Data Protection Requirements: All third-party providers must meet:

Equivalent security and privacy standards

Contractual confidentiality and data protection obligations

Regular security audits and compliance verification

Limited data access restricted to service delivery necessity

Data processing agreements compliant with applicable regulations

5.4 Data Sale and Commercial Use Prohibition

Strict Prohibition Policy:

No selling of client data under any circumstances

No sharing of data for third-party marketing purposes

No commercial use of data outside service delivery scope

No aggregation or anonymization for commercial sale

No data monetization through external partnerships

Client data used exclusively for contracted service delivery

6. INTERNATIONAL DATA TRANSFERS AND COMPLIANCE

6.1 Cross-Border Data Processing

Processing Locations: Data may be processed in the following jurisdictions under appropriate safeguards:

United States (primary processing location)

Canada (backup and redundancy systems)

United Kingdom (European service delivery)

European Union member states (GDPR compliance)

Australia (Asia-Pacific service delivery)

Transfer Safeguards:

Standard contractual clauses for international transfers

Adequacy decisions and approved transfer mechanisms

Data processing agreements with international standards

Regular compliance audits and verification procedures

Privacy shield frameworks where applicable

6.2 Regional Compliance Framework

GDPR Compliance (European Union):

Lawful basis establishment for all data processing

Data subject rights implementation and response procedures

Privacy by design and default principles

Data protection impact assessments for high-risk processing

Data protection officer designation and contact procedures

Breach notification procedures within 72-hour requirements

CCPA Compliance (California):

Consumer rights disclosure and implementation

Opt-out mechanisms for data sale (though we don't sell data)

Personal information category disclosure and purpose statements

Consumer request processing and verification procedures

Non-discrimination policies for privacy right exercise

PIPEDA Compliance (Canada):

Personal information protection and accountability principles

Consent requirements and withdrawal mechanisms

Access and correction rights implementation

Complaint handling and resolution procedures

Additional Regional Requirements:

Australian Privacy Principles compliance

UK Data Protection Act compliance

State-specific privacy law compliance where applicable

Industry-specific regulatory requirements (HIPAA, SOX, etc.)

7. CLIENT RIGHTS AND DATA CONTROL

7.1 Comprehensive Access Rights

Data Access and Portability:

Complete access to all personal and business data we maintain

Data export in commonly used, machine-readable formats

Regular data summaries and processing activity reports

Historical data access for the full retention period

Integration data and configuration access

Performance metrics and analytics data access

Data Correction and Update Rights:

Immediate correction of inaccurate or incomplete data

Update mechanisms for changed business information

Profile and preference modification capabilities

Service configuration and setting adjustments

Communication preference updates and modifications

7.2 Privacy Control and Management

Privacy Settings and Controls:

Granular privacy settings for different data categories

Communication frequency and channel preferences

Marketing consent management and withdrawal options

Data sharing permissions and restrictions

Integration authorization and revocation controls

Platform access and feature usage controls

Data Deletion and Retention Control:

Right to request immediate data deletion

Selective deletion of specific data categories

Account closure and complete data removal

Retention period adjustment requests where legally permissible

Data minimization requests and implementation

7.3 Communication Preferences Management

Notification Categories and Controls:

Essential service communications (cannot be disabled)

Technical system updates and maintenance notifications

Security alerts and important account notifications

Marketing and promotional communications (opt-out available)

Educational content and industry insights (opt-out available)

Event and webinar invitations (opt-out available)

Delivery Method Preferences:

Email communication preferences and frequency settings

SMS/text message preferences where applicable

WhatsApp communication preferences

Phone call preferences and do-not-call requests

Mail preferences and opt-out options

In-platform notification settings and controls

8. DATA RETENTION AND DELETION PROCEDURES

8.1 Retention Period Framework

Active Client Data Retention:

Full data retention during active service agreements

Continuous data backup and recovery capabilities

Historical data maintenance for performance analysis

Integration data retention for system continuity

Communication history retention for service quality

Analytics data retention for optimization purposes

Post-Service Retention Periods:

30-day grace period after service termination for data export

90-day retention for billing and accounting purposes

1-year retention for legal compliance and dispute resolution

Indefinite retention of aggregated, anonymized performance data

Immediate deletion of sensitive authentication credentials

Secure deletion of all personal identifiers after retention period

8.2 Data Deletion Procedures and Methods

Client-Initiated Deletion:

Immediate processing of deletion requests

Confirmation procedures and verification requirements

Complete data removal from all systems and backups

Third-party integration data removal coordination

Deletion confirmation and verification reporting

Appeal and recovery procedures where legally required

Automated Deletion Procedures:

Systematic cleanup of expired data according to retention schedules

Inactive account data removal after extended dormancy periods

Failed payment account data deletion after grace periods

Trial account data removal after expiration

Temporary data cleanup and cache clearing procedures

Secure Deletion Standards:

Multi-pass data overwriting for physical storage

Cryptographic deletion for encrypted data systems

Secure destruction of backup media containing deleted data

Certificate of destruction for regulated data types

Verification procedures to ensure complete data removal

9. ADVANCED SECURITY MEASURES AND PROTOCOLS

9.1 Technical Security Infrastructure

Multi-Layer Security Architecture:

Network-level firewalls and intrusion detection systems

Application-level security controls and input validation

Database-level encryption and access controls

Operating system hardening and patch management

Physical security controls for data center facilities

Regular security assessments and penetration testing

Advanced Threat Protection:

Real-time threat monitoring and automated response systems

Machine learning-based anomaly detection and alerting

Advanced persistent threat (APT) detection and mitigation

Distributed denial of service (DDoS) protection and mitigation

Malware scanning and virus protection systems

Security incident response and forensic capabilities

9.2 Organizational Security Measures

Personnel Security Controls:

Comprehensive background checks for all employees

Regular security training and awareness programs

Confidentiality agreements and non-disclosure requirements

Access privilege reviews and regular recertification

Insider threat monitoring and prevention programs

Secure remote work policies and procedures

Vendor and Partner Security:

Rigorous security assessments for all service providers

Contractual security requirements and compliance obligations

Regular security audits and performance reviews

Data processing agreements with security provisions

Incident notification and response coordination procedures

Supply chain security risk assessment and management

9.3 Incident Response and Breach Management

Security Incident Response:

24/7 security monitoring and incident detection

Automated incident response and containment procedures

Forensic investigation and root cause analysis capabilities

Stakeholder notification and communication protocols

Regulatory reporting and compliance procedures

Post-incident review and security improvement implementation

Data Breach Response Procedures:

Immediate containment and impact assessment

Regulatory notification within required timeframes (72 hours for GDPR)

Client notification with detailed impact assessment

Credit monitoring and identity protection services where applicable

Legal and regulatory compliance coordination

Long-term monitoring and additional security measure implementation

10. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING

10.1 AI Data Processing and Usage

AI System Data Requirements:

Client data is processed through artificial intelligence systems for:

Business process analysis and optimization recommendations

Automated workflow creation and configuration

Lead scoring and qualification algorithms

Content personalization and recommendation engines

Performance prediction and optimization suggestions

Anomaly detection and system monitoring

Sales cycle automation and enhancement

Marketing content optimization and scheduling

Lead generation and prospect identification

Customer communication automation and management

AI Processing Safeguards:

Data minimization principles for AI training and processing

Anonymization and pseudonymization where technically feasible

Regular AI model auditing for bias and accuracy

Transparent AI decision-making processes where applicable

Human oversight and intervention capabilities for all automated decisions

Opt-out mechanisms for AI-based processing where legally required

10.2 Automated Decision Making

Automated Processing Categories:

System configuration recommendations based on business data

Lead prioritization and routing based on qualification criteria

Content scheduling and optimization based on engagement data

Performance alert triggers based on metric thresholds

Resource allocation based on usage patterns and demand

Security response automation based on threat detection

Advertising optimization and campaign management

Email sequence triggering and personalization

Social media content optimization and scheduling

Sales opportunity scoring and prioritization

Human Review and Intervention:

All significant automated decisions subject to human review

Client ability to request human review of automated recommendations

Override capabilities for all automated system configurations

Regular review of automated decision accuracy and effectiveness

Client notification of significant automated processing activities

11. INDUSTRY-SPECIFIC AND REGULATORY COMPLIANCE

11.1 Healthcare and HIPAA Compliance

For clients in healthcare industries:

HIPAA compliance frameworks and business associate agreements

Enhanced security controls for protected health information (PHI)

Audit logging and access controls for healthcare data

Breach notification procedures specific to healthcare regulations

Staff training on healthcare privacy requirements

Regular compliance assessments and certification maintenance

11.2 Financial Services Compliance

For clients in financial services:

SOX compliance for financial data and reporting systems

Enhanced fraud detection and prevention measures

Financial data encryption and protection standards

Regulatory reporting and compliance monitoring

Customer identification and verification procedures

Anti-money laundering (AML) compliance support

11.3 Legal and Professional Services

For legal and professional service clients:

Attorney-client privilege protection and confidentiality

Legal hold and litigation support procedures

Professional confidentiality and ethics compliance

Regulatory reporting for professional licensing bodies

Enhanced confidentiality agreements and protections

12. BUSINESS CONNECTOR SPECIFIC PRIVACY PROVISIONS

12.1 Business Directory Data

Business Profile Information:

Professional business information and service descriptions

Contact information and communication preferences

Credential verification and professional background data

Service capacity and availability information

Referral preference and commission structure data

Performance metrics and success rate information

Consumer Matching Data:

Service requirement specifications and preferences

Budget ranges and project timeline information

Geographic location and service area preferences

Previous experience and specific needs assessment

Communication preferences and contact methods

Match success rates and satisfaction metrics

12.2 Referral and Commission Tracking

Partnership Data Processing:

Commission structures and payment terms

Referral tracking and conversion metrics

Revenue sharing agreements and payment processing

Performance analytics and partnership evaluation

Contract terms and agreement management

Dispute resolution and partnership modification records

Confidentiality Protection:

Strict confidentiality for all business partnership terms

Non-disclosure of competitive information between partners

Protection of proprietary business methods and strategies

Anonymized reporting and analytics where possible

Secure communication channels for sensitive business discussions

13. PBS COLLECTIVE COMMUNITY SPECIFIC PROVISIONS

13.1 Community Membership Data

Member Profile Information:

Professional and business identification information

Expertise areas and professional background

Networking preferences and connection interests

Resource access and utilization patterns

Event participation and engagement metrics

Contribution and knowledge sharing information

Community Interaction Data:

Forum posts and discussion contributions

Resource downloads and utilization tracking

Networking connections and communication history

Event attendance and participation records

Learning pathway progress and achievement metrics

Membership level and benefit utilization

13.2 Community Resource Access

Content Access Tracking:

Resource library access and download history

Expert session participation and engagement

Educational content utilization metrics

Tool and template usage patterns

Event recordings and webinar participation

PBSEngine™ feature unlocks and utilization

14. PRIVACY POLICY UPDATES AND MODIFICATIONS

14.1 Update Procedures and Notification

Regular Review Process:

Annual comprehensive privacy policy review and update

Quarterly assessment of regulatory changes and compliance requirements

Monthly review of service changes and data processing modifications

Immediate updates for material changes in data processing

Continuous monitoring of privacy law developments and requirements

Notification Procedures:

Email notification for all material privacy policy changes

Website posting of updated policy with change highlights

In-platform notifications for active users

30-day advance notice for significant changes where possible

Historical version maintenance and access availability

14.2 Client Response and Opt-Out Options

Change Response Options:

Explicit consent requirements for material processing changes

Opt-out mechanisms for new data processing activities

Service modification options to accommodate privacy preferences

Account closure options for clients uncomfortable with changes

Granular consent options for specific data processing categories

15. CONTACT INFORMATION AND DATA PROTECTION OFFICER

15.1 Privacy Contact Information

For all privacy-related matters, inquiries, and requests:

Primary Privacy Contact:

Prime Business Systems Email: [email protected]

Website: primebusinesssystems.com

Response Timeframes:

General privacy inquiries: 5 business days

Data access requests: 15 business days

Data correction requests: 10 business days

Data deletion requests: 30 business days

Complaint responses: 5 business days

Urgent security matters: 24 hours

15.2 Regulatory Authority Contact

For EU/GDPR Matters: Clients may contact relevant data protection authorities in their jurisdiction for complaints or concerns regarding our privacy practices.

For US Privacy Matters: Complaints may be filed with relevant state attorneys general or consumer protection agencies.

16. GOVERNING LAW AND DISPUTE RESOLUTION

16.1 Jurisdiction and Applicable Law

This Privacy Policy and all privacy-related matters are governed by Delaware law, without regard to conflicts of law principles. Any disputes arising from privacy matters shall be resolved through binding arbitration in Delaware, except where prohibited by applicable consumer protection laws.

16.2 International Jurisdiction

For international clients, local privacy laws may provide additional rights and protections. This Privacy Policy is designed to comply with applicable international privacy regulations while maintaining Delaware law as the primary governance framework.

17. SEVERABILITY AND ENFORCEABILITY

If any provision of this Privacy Policy is found invalid, illegal, or unenforceable in any jurisdiction, such provision shall be deemed amended to achieve as closely as possible the economic effect of the original provision, and the remainder of this Privacy Policy shall remain in full force and effect.

18. ENTIRE AGREEMENT AND INTEGRATION

This Privacy Policy, together with our Terms of Service, constitutes the entire agreement between you and Prime Business Systems regarding the privacy and protection of your information. This Privacy Policy supersedes all prior privacy policies and statements.

19. ACKNOWLEDGMENT AND ACCEPTANCE

By using our services, accessing our website, submitting any forms, or engaging with our platforms in any manner, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein.

For questions about our privacy practices or to exercise your privacy rights, please contact us at [email protected].